# Get Platform Support
All communications regarding issues or questions relating to developing a solution, proof of concept, or prototype on the Platform should be initiated by Division Level 3 support personnel contacting a member of the Ability Client Success Team (CST).
The Ability Client Success Team is a group of technology evangelists located throughout the world that may be assigned to a support request to help move users beyond any blockers they may be experiencing while developing their solution or getting onboarded to the Ability Platform. The CST members help solve a variety of problems including:
- Providing training and training materials
- Architecture consulting
- Information Modeling guidance
- UI/UX consulting
- Liaison between users and the ABB Ability™ developers/architects
- Being a personal team representative
This process is in place to ensure that the Division developers have a supporting cast to move their solutions along without getting stuck. For information on how to contact the Division L3 support team, please initiate the inquiry inside the Division.
# Support Mechanisms
For functional or logistical issues with the platform operations team, there are two mechanisms in place:
# Ability Client Success Team
Every Division has a Client Support Contact. For operational issues, this is the primary contact during regular business hours.
# ServiceNow
Division L3 representatives can contact the Operations team by adding a ticket via ServiceNow. Each Division L3 organization has access to the ABB Ability™ ServiceNow portal. For more details regarding how to create a ticket yourself, visit the Operations section in Ability Developer Portal.