Operations Overview

The Operation zone of the ABB Ability™ Developer Portal provides guidance and processes for the setup, maintenance, and runtime of all solutions managed by the ABB Digital Operations team.

Processes include how to log tickets for changes, service requests, and workflow activities during the update and creation process.

Securing Resources

This section focuses on process-related information on securing Ability or Azure resource requests for the ABB Ability™ Platform or an Azure Subscription. To learn more about the prerequisites and the involved workflow, visit the following links:

• Onboarding Request
• Resource Request
• Access Request
• Ability PKI Request

Creating a Ticket

Inside this section, Users will locate information on how to open tickets through ServiceNow. Additionally, Users will be presented with details on how tickets are categorized, classified, and prioritized.

• Incident Request - Step by Step Process
• Incident Prioritization

Team Details

Information on contacting the correct team with functional or logistical issues will be in this section. Additionally, details relating to the Operations team roles and responsibilities are located here.

• Operations Team Roles
• Operations Team Responsibilities
• Contact Information