Operations Team Responsibilities
- Ensure availability of the deployments within the agreed service target (ST) for the Production Environments.
- Deploy new instances of ABB Ability™ Platform as per approved requests.
- Update hotfix, patches to existing deployments as applicable and agreed with the respective clients/teams.
- Define the deployment strategies with inputs and agreement from the DevOps team.
- Own and manage the "Release Pipelines" for ABB Ability™ Platform deployments in DevOps workflow.
- Work closely with CST, Dev, QA team for any issue reported by the clients on the existing deployments.
- Automate or help to automate (with feedback) all the release deployments/reporting/monitoring scenarios.
- Responsible for 24x7 support (on-call, chat, mail) with defined ST for a response.
- Provide feedback to CST, DevOps for any new changes/improvements as per observation in normal operations.
- Monitor and maintain the security of the deployments. Raise & report alerts for any issues identified.
- Monitor and maintain the desired performance of the deployments.
- Maintain the scalability of the deployed infrastructure per client requirements.
- Document anomalies observed during all stages of pre-production and production.
- Responsible for subscription management.
- Responsible for platform monitoring tools.
- Responsible for inventory management in the Azure Portal.
- Responsible for Access Management for deployments, subscriptions, resource groups.
- Provide regular updates [daily, weekly, monthly, etc. as required] to stakeholders on the state of the deployments and respective changes or updates.
