Contact Information

All communications regarding the Platform are initiated by BL Level 3 support personnel contacting a member of the Digital Client Success Team. This process is in place to ensure that the BL application is eliminated as a reason for any problem. For information on how to contact the BL L3 support team, please initiate the inquiry inside the BL.

For functional or logistical issues with the platform operations team, there are three mechanisms in place, as follows.

Client Success Team

Every BL has a Client Support Contact. For operations issues, this is the primary mechanism for contact during regular business hours.

ServiceNow

BL L3 representatives can contact the operations team by adding a ticket via ServiceNow. Each BL L3 organization has access to the ABB Ability™ ServiceNow portal.

Email Support

The BLs may also contact the operations team by email at abb-ability-operations@abb.com.