# Apply Automated Production Process
TIP
There is an article describing the ServiceNow system used commonly with Ability PKI requests.
# Production checklist
- Create a ServiceNow ticket to be validated as an authorized requester (Onboarding Request).
- Create a ServiceNow ticket for the profile creation request (New Certificate Profile Creation Request).
- Onboard factory proxy. Follow the instructions from: Factory Proxy Onboarding
- Produce devices.
- Connect your devices to Factory Proxy module and exchange CSR for certificates
- Integrate status tracking for all operations either with Factory Proxy or Certificate Manager Service
# Onboarding request
Before being authorized to request any changes related to Ability PKI, you need to be onboarded. To do that create a ServiceNow ticket in the category: ABB Ability PKI; subcategory: ABB Ability PKI - Onboarding request. Include in the description the following details about your product and organization:
- Organizational Unit - shall follow the notation: Product Group Designation / Product Group Location / Product Group Country, e.g. PG2877/Bangalore/IN
- Product name or Ability environment (if for the Ability Platform itself)
- A brief description of the use cases/purpose
- Ask whether the product fulfills the MCSR for internet-facing products or if it has an approved exception
- Product manager (if not the requestor)
- Manufacturing location (factory external/internal)
- Name and email of the manufacturer contact person
- Point of contact
- First name
- Last name
- Email address
- Phone number
- Best a group mailbox
# Requesting profile creation
To request a new profile, you need to issue a ticket on the ServiceNow platform. Please use the category: ABB Ability PKI and subcategory: ABB Ability PKI - new certificate profile request.
Type of certificate: IdevID (Evergreen Certificate) or LDevID.
In the case of LDevID, make sure to include the following details in your request:
- Certificate Validity Period: How long should the certificate be issued for (max. 3 years)?
- Certificate Renewal Window: How far before the expiration date can I renew the certificate (max. 90 days)?
- Enrollment Code Validity: How long do I want my CSV file to be valid for (max. 30 days)?
- Expired Certificate Renewal: Yes/No