# New ServiceNow Process
Since February 2021, the Operations introduced new ticketing, onboarding and resource request processes, implemented on ABB MyServices.
# Training Materials
There are couple of training materials related to this process change:
| Type | Name | Link |
|---|---|---|
| PPT | ABB Ability™ Platform Incident Request and Onboarding Process | ABB Library |
| Video-tutorial | New ABB Ability™ Platform Incident Request Processes | ABB TV |
| Video-tutorial | New ABB Ability™ Platform Onboarding & Resource Request Processes | ABB TV |
| Webinar recording with Q&A | New ABB Ability™ Platform Incident, Onboarding and Resource Request Processes | ABB TV |